Complaints and returns

Should the purchased spare part fail to deliver the desired result, use our unique IPC solution promise. We determine the cause in our service workshop and show you an economical solution.
Learn more about the IPC solution promise.

If there is any other reason for complaint, please feel free to contact our after sales service team.


Register return

To assist us in processing the return, we kindly ask you to enclose the provided return form with the return. If you do not have this form at hand, you can fill in the form here and print it out. However, this is not a requirement for the effective exercise of your right of revocation.


Transport damage

Obvious damages in transit must be reported to the parcel service immediately upon receipt of the goods. Please have damaged, dented or open packaging confirmed in writing by the deliverer.

In the case of a hidden transport damage, we ask you to report it immediately to us, as well as to the transport company.

If the package was delivered with DHL, you can claim the damage at the nearest post office. Please show the defective goods together with the complete packaging there.

Otherwise, please contact the following service hotlines:

  • DHL: 01805 / 345 22 55 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)
  • GLS: 0180 / 52 52 700 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)
  • DPD: 01805 / 373 200 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)

You can reach our complaint department under the telephone number: +49 (0) 7823 96 123 - 0

If possible, please send us pictures of packaging and goods: info@ipc-computer.de


Wrong delivery / does not fit mechanically

If an incorrect item should be delivered, or the delivered goods do not match your device, please send them back to us. To speed up the processing, we would like you to tell us, why the delivered item does not fit. However, this is not a requirement for the effective exercise of your right of revocation. You are also welcome to contact our complaints department by e-mail at info@ipc-computer.de or by telephone at +49 (0) 7823 96 123 - 0.


Defective goods / warranty

Please note that wear parts such as batteries have only 6 months warranty.

Please make sure before the complaint, that the error is not caused by an incorrect installation or software problems. You are also welcome to contact our complaints department by email at info@ipc-computer.de or by phone at +49 (0) 7823 96 123 - 0.

Please return the defective goods together with the completed return form to us. With a detailed description of the error you can help us to deal with the process as soon as possible. If the space on the return form is not sufficient, please use a supplementary sheet.


The IPC after sales service team

Christine Schönjahn - Service administration

Christine Schönjahn

Service administration

Kathrin Schweizer - Service processing

Kathrin Schweizer

Service processing

Sabine Schoch - Service processing

Sabine Schoch

Service processing

Christel Himmelsbach - Service processing

Christel Himmelsbach

Service processing

Aurelie Moix - Service processing

Aurelie Moix

Service processing


Here you will find the instructions on the right of revocation and the revocation form sample for consumers.