Complaints and returns
In case you would like to return the delivered spare part to us, you can select your country in the view below and immediately get to the appropriate return label.
If there is any other reason for complaint, please contact our after-sales service team.
Complaint due to transport damage
In case of obvious transport damage, please contact the parcel service immediately upon receipt of the goods. Have damaged, dented or open packaging confirmed in writing by the deliverer. If hidden transport damage has occurred, please report it immediately to us as well as to the transport company.
If the package was delivered by DHL, you can claim the damage at the nearest post office. Please show the defective goods together with the complete packaging.
Otherwise, please contact the following service hotlines:
- DHL: 01805 / 345 22 55 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)
- GLS: 0180 / 52 52 700 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)
- DPD: 01805 / 373 200 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)
Complaint about lost shipment
Important Safety Notice - Lithium-ion Batteries
Fire hazard: Defective lithium-ion batteries can explode and cause fires, even during transport
Therefore, please do not ship defective batteries if they exhibit any of the following characteristics:
• The battery is swollen or
deformed• The battery is mechanically damaged (cracks, dents, damage)
• The battery has overheated or shows signs of
fire• The battery smells unusual or is leaking
fluid• The battery has gotten wet or been exposed to a short circuit
WHAT TO DO:
If your battery is defective:
1. DO NOT ship it—shipping defective batteries is prohibited
by law 2. Store
the battery in a safe, cool place outdoors 3. Contact us IMMEDIATELY by email: info@ipc-computer.de or by phone
4. We will advise you on proper disposal through local collection points
Only batteries that are in perfect condition and undamaged may be shipped!
If you have questions about safe returns, you can find our other contact options and business hours here: Link
Further information on the Battery Regulation
Create return label
Create the appropriate return label for your country:
The IPC after sales service team
You can reach our after sales service team at the following phone number:+49 (0) 7823 96 123 - 0
If possible, please email us pictures of packing and goods to: info@ipc-computer.de
Christine Schönjahn
Service administration
Christel Himmelsbach
Service processing
Uta Rettig
Service processing